Sprint Store

Contacts

Price level:
Moderately

Address:
2068 West Redlands Boulevard Ste B, Redlands, CA 92373
Get directions

Website:
sprint.com

Phone number:
+1 909-792-2446

Categories:
Establishment   Electronics store  

Suggest update

Reviews about Sprint Store

• jeff wheeler

  Oct, 27 2018
  ★ ☆ ☆ ☆ ☆
  This Sprint location has been declining in management and service for the last few years. I opened my account there 7 years ago and have recommended many friends and family to go there because of the positive experience I received year after year. Today I would not recommend anyone to use this location for any service new or just simply needing some customer service to anyone. In fact I sent my own daughter there yesterday at my request to help resolve a Sprint issue and was serviced by John and the Manager with no name tag on and she was not only discriminated against (told her music was "horrible" and "terrible" twice then the rep put his own music on) and yes, I do fully understand the definition of discrimination and will be discussed further, she was humiliated (all this done in front of other customers), and verbal comments made to her about her lying about what was going on with our account! Yes, all this occurred at the Redlands, Ca Sprint location on April 20, 2018. I personally spoke to both of the "customer service representatives and leaders of Sprint" myself and was told initially there was nothing they were going to do for me because I "took my time" sending my phones back so I would have to pay the $355, they finally after 40 minutes with them on the phone had to request for a 3 way call to Sprint Customer Care which they agreed to then quickly told me after holding for several minuted that they had "a solution" so we didn't have to "get the run around with Sprint Care". Pleased to hear their dedication to fixing a Sprint issue not a customer issue, I ended the call with a promise from the Manager that John would be finishing the resolution with my daughter and promised to track my package personally every day to make sure I got the credit I deserved and would call me personally when it arrived at the warehouse to let me know it was all taken care of. 5 minutes later I get a call from my daughter upset telling me after I ended my call with the manager they, meaning John and the manager went to the back and quickly John came back and said "there is nothing we can do to help you anymore you need to mail the phones back yourself". Say that to be true, I would understand but to not have the decency to call me back and explain why I wasted 45 minutes with the manager of the building resolving their own Sprint problem is pathetic customer service. You can claim on TV commercials and advertisements across the country and world that you provide a level of service above your competition but when the people in your building cannot uphold that company standard needed to make that claim, you have failed miserably Sprint...more specifically John and the manager of this building. We have yet to resolve this issue and await someone at Sprint Customer Care Corporate to call me and resolve your issue.

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